Best Digital Government Service Provided to the Business Sector

This award recognises government digital services that bolster the business sector, fostering a transformative experience in the business journey and facilitating the commercial landscape in the Sultanate of Oman. Furthermore, it endeavours to provide exceptional services aimed at enhancing economic growth and fostering investment.

Best Digital Government Service Provided to Beneficiaries

This Award celebrates integrated digital services that prioritise data-driven solutions, delivered seamlessly through smart devices, and prioritise the needs of beneficiaries. It evaluates effectiveness, user-friendliness, accessibility while also reducing time, achieving high quality, and ensuring beneficiary satisfaction

Evaluation Criteria

• The user experience and digital delivery channels
• The digital integration of the service with other entities' services
• Innovation in developing the digital service
• Supportive policies and regulatory frameworks
• Usage and tangible outcomes of services
• Participation methodology and beneficiary satisfaction
• Awareness and support
• Streamlining procedures 
• Ease of use
• Continuous improvement
• Operational quality and efficiency
• Digital participation