Indicators
The four implementation tracks of the government's digital transformation program include 67 indicators to measure their performance, diagnose their current status, and monitor their progress in achieving digital transformation according to best practices, which contributes to achieving the realization of Oman Vision 2040 goals. The most prominent of these indicators are:
|
KPI |
Basis 2020 |
Target 2025 |
|
The Sultanate’s rank in the e-services development index. |
24 |
20 |
|
Percentage of services that have been simplified out of the total target number. |
Not applicable |
100% |
|
Percentage of government services that are completely processed electronically. |
34% |
80% |
|
Percentage of digital readiness index in the public sector. |
55% |
85% |
|
Launch the updated version of the unified national portal for e-services. |
Not applicable |
100% |
|
Raise the evaluation of entities in the e-integration index. |
22% |
100% |
|
Launch a strategy for building national capacities in the public sector in digital transformation. |
Not applicable |
100% |
|
Percentage of human resources in the government sector who have been trained in various areas of digital transformation. |
Not applicable |
100% |
|
Issue the Government Digital Transformation Program guidelines. |
Not applicable |
100% |
|
Increase the satisfaction rate of beneficiaries of e-government services. |
Not applicable |
=<60% |
|
Number of implemented marketing campaigns to promote smart services according to the approved plan |
Not applicable |
100% |
|
Number of partnerships with the private sector to implement digital transformation projects and initiatives. |
3 |
9=< |