Government Digital Excellence Award
Introduction
Digital transformation is now a key driver in supporting the economy, representing a new form of wealth that underpins nations’ transition towards a digital future. A nation's prosperity is no longer determined just by its natural resources but is directly tied to the level of technological advancement and the degree to which these are integrated across all crucial economic and social sectors.
The Sultanate of Oman is continuously striving to innovate better approaches to empower the government sector. This includes refining business models, improving citizen services and ensuring effective interactions for better service delivery. Ongoing efforts aim to strengthen capabilities, overcome challenges, and unlock opportunities for establishing Oman’s digital society.
Award Overview
By organizing the Government Digital Excellence Award of the Sultanate of Oman, our objective is to foster a significant digital transformation aligning with the Oman Vision 2040. This includes the creation of an agile and innovative administrative body that is equipped to shape the future. Furthermore, it emphasizes elevating Oman’s standing in the e-Government development index and fulfilling the national digital economy program, which is essential for accelerating economic, social and cultural advancement.
The Award focuses on honoring projects and initiatives that have brought forward digital innovations and solutions, enhancing government business environments and models. Additionally, it seeks to empower and encourage government agencies to adhere to the highest standards, both locally and globally, in their journey towards digital transformation. The goal is to boost work efficiency and foster a culture of change and digital excellence, leveraging advanced technologies to deliver more efficient digital services, ultimately satisfying users, and enhancing life quality.
Vision
Establishing an innovative government apparatus that delivers an exceptional digital experience and provides proactive, intelligent solutions, services and processes.
Overseeing Authority
The Ministry of Transport, Communications and Information Technology, "The Overseeing Authority for the implementation of the Government Digital Transformation Programme," will organise and supervise the Award process. It will coordinate between participating entities and assessors but will not directly engage in judging to ensure impartiality and transparency in the evaluation.
Targeted Categories
All government entities within the Sultanate of Oman are eligible to compete for the Award, adhering to the established criteria and requirements. Moreover, they are authorised to nominate their outstanding employees in the field of government digital transformation to participate in the individual categories of the Award.
Award Key Features
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The Award specifically targets the government sector, aligning with the objectives of the Government Digital Transformation Programme.
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Performance and achievements are assessed through regular reports of the Government Digital Transformation.
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The Award categories and evaluation criteria have been designed to ensure their alignment with the requirements of the Government Digital Transformation Programme.
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Fostering the principle of community participation to contribute to the evaluation of the best digital government services.
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Implementing the Award activities in parallel with the Digital Excellence Forum to maximise benefits and performance recognition.
Award Objectives
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Encouraging competition among government entities to enhance digital services and leverage advanced technologies.
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Promoting awareness, adopting innovation, and fostering a culture of digital transformation in the government.
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Incentivising remarkable national talents in creating digital business environment solutions within the government.
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Strengthening factors that improve the Sultanate of Oman's ranking in the global e-Government development competitiveness index.
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Recognising outstanding achievements¬ and rewarding entities that excel in meeting government digital transformation goals.
Award Timeline
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Closed the Registration of the Award 14 May 2024
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Filtration of the Entries 15 – 19 May 2024
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Evaluation of Submissions 19-22 May 2024
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Awarding Ceremony 29 May, 2024
Participants are encouraged to note these important dates to ensure their successful participation in the Award.
Judging Committee and Award Round
Judging Committee
The Award’s judging committee will comprise a group of independent experts and professional unaffiliated with the Ministry of Transport, Communications and Information Technology.
Committee members will be chosen based on their expertise and contributions to various local and international Awards within the field. Moreover, the judging committee will conduct a workshop to evaluate all the nominations submitted for the Award within a specified timeframe.
Award Round
The Award will be held annually starting in 2024, to reinforce the principle of continual enhancement aimed at improving services and elevating the efficiency of government work.
Tracks and Categories
Our Awards are structured across four main tracks, acknowledging various facets of digital excellence:
First Track – Entity:
Recognises the overall achievements in digital transformation at the institutional level.
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Best Government Entity Achieving Digital Transformation
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Best Performing Entity in Achieving Outstanding Digital User Experience and Beneficiary Satisfaction
Second Track – Initiatives:
Focuses on specific digital projects and their impact on improving government services and processes.
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Best Integrated Digital Transformation Initiative
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Best Initiative for Electronic Community Participation
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Best Initiative in Innovation and Use of Advanced Technologies
Third Track – Services:
Awards the development and delivery of outstanding digital services to citizens and businesses.
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Best Digital Government Service Provided to Beneficiaries
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Best Digital Government Service Provided to the Business Sector
Fourth Track – Competencies:
Honors individual government employees with exceptional leadership and contribution to digital transformation efforts.
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Best Team for Government Digital Transformation
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Best Digital Change Leader
The winners are determined based on the results of the periodic assessment of excellence in governmental digital transformation.
The winners are determined based on the decision of the judging committee.
Each category aims to promote excellence, innovation, and the effective use of technology to enhance government sector services and operations.
