Best Performing Entity in Achieving Outstanding Digital User Experience and Beneficiary Satisfaction

This Award is granted to government entities that have prioritized a user-centric approach and achieved an advanced level of continuous improvement and user satisfaction with digital services provided by the entity through various digital channels.

Best Government Entity for Achieving Digital Transformation

This award is granted to governmental entities that have achieved significant progress in meeting the requirements of the governmental digital transformation program. The results of periodic assessments of excellence in governmental digital transformation are taken into consideration, covering perspectives such as digital readiness and service maturity.

Note: Entities are evaluated based on the results of the periodic assessment of excellence in government digital transformation.

Evaluation Criteria

• Integration of digital solutions and risk analysis
• Planning, managing, and monitoring the performance of digital transformation
• Roadmap and implementation plan for the digital transformation of the institution
• Case study and ensuring sustainability
• Achievement and tangible outcomes
• Governance of the technological environment and business continuity
• Digital accessibility and availability
• Satisfaction of beneficiaries with services and digital solutions
• Digital experience 
• Technologies utilization and effectiveness of use
• Contribution to the enhancement of government performance
• Innovation and digital excellence