In 2021, the Public Authority for Special Economic Zones and Free Zones launched the Land Utilisation Service for investors in the Special Economic Zone at Duqm, as part of its efforts to simplify procedures and stimulate investments through comprehensive digital transformation.

The Service Before Digital Transformation

• Applications were submitted in paper form, with long waiting periods for review by the relevant committee.
• Traditional land allocation systems were used, leading to delays and inefficiencies.
• Survey plans were issued using manual verification processes that were burdensome and time-consuming.
  
  

The Service After Digital Transformation

• An interactive digital platform enabling investors to select land plots designed for more than 800 economic activities.
• Full integration of related services to streamline procedures and accelerate approvals.
• Instant access to master plans and satellite imagery.
• Adoption of precise geolocation tools to support integrated planning.
• Activation of automated approval mechanisms to expedite the issuance of survey plans and eliminate routine procedures.
  
  

Achieved Impact of Digital Transformation

• Achieved a satisfaction rate exceeding 90% among users.
• Significant reduction in service delivery time, with applications processed within just one hour.
• More than 3,750 companies have benefited from the service since its launch.
• Enabled investors to make swift and effective investment decisions.
• Self-service functionality provided via the platform, enhancing investor independence in managing applications.
• Improved spatial awareness and access to information on infrastructure and nearby facilities, supporting investment decisions.