In 2021, the Public Authority for Special Economic Zones and Free Zones introduced the Land Usufruct Service for investors interested in investing within the Duqm Special Economic Zone.

Before the digital transformation:

• Traditional paper-based application processes with lengthy waiting periods for committee review.
• Manual land allocation systems prone to inefficiencies and delays.
• Tedious issuance of survey plans with manual verification processes.

After the digital transformation:

• Empowering investors with a dynamic platform offering a selection of land plots tailored to over 800 economic activities.
• Seamless, comprehensive electronic service integration, facilitating swift approvals and eliminating bureaucratic bottlenecks.
• Access to real-time master plans and satellite imagery, providing investors with accurate insights into available land resources.
• Precision-driven geographical coordination options for enhanced planning and development.
• Automatic approval mechanisms streamlining processes and expediting survey plan issuance.

Impact of the digital transformation:

• Exceeding a 90% satisfaction rate among users.
• Dramatic reduction in service provision time, with applications processed within an hour.
• Substantial uptake by over 3,750 companies.
• Empowering investors with streamlined decision-making processes.
• Self-service capabilities empowering investors to independently navigate the application process and make informed decisions.
• Enhanced situational awareness, enabling investors to assess nearby infrastructure and amenities.