Over 3,800 Transactions Completed Through Digital Channels in Al Buraimi and Al Wusta Governorates in 2025
- A Total of 34 New Services Digitalised
- A portfolio of high-impact digital projects and initiatives enhancing performance efficiency and simplifying procedures
Al Buraimi and Al Wusta Governorates continue to advance their progress on the government digital transformation journey through a range of impactful initiatives and projects that have improved services, enhanced institutional performance, and simplified procedures for beneficiaries, in alignment with the objectives of the National Programme for Government Digital Transformation.
Eng Tariq bin Hassan Al Maamari, Head of the Digital Transformation Team in Al Buraimi Governorate, stated that the number of digitally completed transactions reached 2,805 during the period from January to December 2025. In addition, 25 new services were digitalised, including 16 for external beneficiaries and 9 for employees, through the “Maktabi” system, to enhance the quality of government services and improve institutional efficiency in line with the transition towards an integrated digital government.
Al Maamari added that the “Hema” platform was developed as a digital employee portal with interfaces aligned with the governorate’s visual identity. The “Masar” platform was also launched to track data, indicators, and projects through digital dashboards. Furthermore, the first pilot phase of the Generative AI (Gen AI) project has been completed, with work currently underway on the second phase, which focuses on hosting and integration with selected systems.
Internal digital systems have also been activated to enhance attendance and leave management, meeting management, and vehicle booking services. In addition, “Maktabi” services have been made accessible through smart devices to facilitate easier access for employees and beneficiaries.
As part of ongoing efforts to support digital transformation pathways and strengthen their institutional impact, Al Maamari noted that integration with several platforms, including the “Tajawob” platform, has been completed, enabling unified channels for receiving reports and suggestions from the public and for integration with national registers.
The governorate’s website has also been upgraded to improve the user experience in line with digital best practices, and chatbot services have been introduced to enhance smart communication with beneficiaries. Additionally, digital policies and plans related to data classification and enterprise architecture mapping have been finalised, alongside integration with “Mawrid Plus” systems and the activation of digital identity authentication services for both the governorate’s website and its digital services portal.
Dr Hashim bin Khamis Al Balushi, Head of the Digital Transformation Team in Al Wusta Governorate, stated that 1,034 digital government transactions were completed between January and December 2025. In addition, nine new services were digitalised through the governorate’s digital portal as part of efforts to enhance institutional performance and improve operational efficiency.
The governorate also launched a digital learning platform to develop technical skills among employees and beneficiaries, alongside a project-tracking platform to improve monitoring accuracy across the different stages of project implementation. In addition, the governorate adopted open-source software to promote innovation and provide sustainable technical solutions.
Al Balushi further noted that the governorate achieved several milestones in 2025 that lay the foundation for an integrated digital transformation. These included upgrading core digital infrastructure to support service continuity and operational efficiency, utilising drone technologies for smart project monitoring and data analysis, and launching an innovation management system to foster creativity and encourage new initiatives.
Advanced technologies were also utilised, including 3D-printed buildings, to construct a service station for travellers along the Adam-Salalah road. The facility provides a prayer area, cafés, and other amenities to enhance travellers’ comfort.
These achievements reflect a high level of commitment by both governorates to building an integrated digital ecosystem that improves operational efficiency, delivers a seamless and effective experience for beneficiaries, fosters a culture of continuous improvement, and adopts modern digital solutions in government operations.