80% of essential govt services expected to be online by 2025
July 26, 2025
Oman Accelerates Digital Transformation with 80% of Services Going Online
The Sultanate of Oman has decided to accelerate its digital transformation plan this year. As part of the initiative, nearly 80% of essential government services are expected to be available online in 2025. This includes the launch of the first package of priority services through the unified national portal for electronic services, as well as the introduction of a unified mobile application for government digital services.
The 2024 Annual Digital Transformation Report, issued by the Ministry of Transport, Communications, and Information Technology, revealed that the overall performance of the Government Digital Transformation Programme, Tahawul, reached 73% by the end of November 2024, up from 53% in 2023.
The average performance of government entities in meeting digital transformation requirements stood at 77%, while governorates achieved an average of 71%. These figures reflect the performance of 49 government entities and governorates assessed under the 2024 Government Digital Transformation Excellence Measurement.
A Major Leap Forward
The report highlights a significant advancement in digital transformation during 2024, with four government entities achieving the advanced level for the first time, representing 8% of the assessed entities.
These entities are Muscat Governorate, the Telecommunications Regulatory Authority, the National Centre for Statistics and Information, and the Oman Investment Authority.
Additionally, 38 entities (78%) attained the above-average level (Green), while six entities (12%) were classified at the average level (Yellow). Only one entity (2%) was rated below average (Red), with no entities classified as low-performing (Black).
The highest-performing service-oriented entities in achieving digital transformation in 2024 were Muscat Governorate, the Telecommunications Regulatory Authority, and the Royal Oman Police.
Meanwhile, the top-performing non-service entities included the Oman Vision 2040 Implementation Follow-up Unit, the National Centre for Statistics and Information, and the Oman Investment Authority, reflecting a strong commitment to digital efficiency and best practices.
Enabled for Oman Vision 2040
Engineer Saeed bin Hamoud Al-Maawali, Minister of Transport, Communications, and Information Technology, stated that the Government Digital Transformation Programme “Tahawul” (2021–2025) aligns with the government’s vision to enhance organisational efficiency, develop integrated and transparent business models, improve processes, and support data-driven decision-making.
He emphasised that digital transformation is a cornerstone of national strategies and Oman Vision 2040, which aims to foster a creative society, build a competitive economy, ensure a responsible government, and promote environmental sustainability.
The programme enhances government efficiency, streamlines procedures, improves user experience, fosters innovation, supports predictive analytics and data-driven planning, improves supply chain management, and enhances government spending efficiency. It also contributes to economic growth, investment attraction, and GDP reinforcement.
Simplification and Digitalisation of Services
Streamlining procedures and digitising government services remain central to Oman’s digital transformation efforts. According to the report, 2,680 services were simplified between 2021 and 2024, achieving 93% of the target of 2,869 services set for simplification by the end of 2025.
In 2024 alone, 481 services were simplified. Meanwhile, 1,700 services were digitised between 2021 and 2024, out of a total target of 2,523 services by the end of 2025, representing 67% progress. Of these, 355 services were digitised in 2024.
Digital Platforms
Digital platforms are a critical component of Oman’s digital infrastructure, enhancing service accessibility and improving operational efficiency. In 2024, a total of 11 government mobile applications were launched and developed.
Key platforms include Taheel by the Ministry of Social Development; the Tatwir and Amlak platforms by the Ministry of Housing and Urban Planning; and the E-Judiciary Services Portal by the Supreme Judicial Council.
The Environment Authority launched the National Air Quality Index Platform (Naqi), while the Ministry of Energy and Minerals introduced the Taqa platform. Additionally, the Ministry of Commerce, Industry, and Investment Promotion developed the Hazm and Ma'roof Oman platforms.
Electronic portals were also launched for Al Buraimi, Al Wusta, and South Al Batinah governorates.
These digital platforms play a vital role in advancing government digital transformation, reinforcing Oman’s commitment to delivering innovative, sustainable services aligned with the objectives of Oman Vision 2040.