Under the national visions of the National Programme for Government Digital Transformation
November, 2025
Muscat and Al Dakhiliyah Governorates progress in digital service enablement with over 800,000 transactions completed by October 2025 and the completion of key projects that improve performance efficiency
November 2025, Muscat: Within the framework of the ambitious national visions led by the National Programme for Government Digital Transformation Tahawul, digital transformation across the governorates of the Sultanate of Oman is progressing with confidence and at an accelerated pace. This progress is establishing an integrated digital ecosystem that redefines the efficiency of government work, improves the quality of services provided to citizens and residents and contributes to achieving the targets that support a more connected, innovative and sustainable government.
In this journey, Muscat and Al Dakhiliyah Governorates stand out as leading examples of government digital transformation. Their accomplishments and digital projects reflect a strong investment in modern technologies and artificial intelligence, moving towards a promising digital government.
Muscat Governorate and Integrated Digital Transformation
Dr Ibrahim bin Ahmed Al Khrousi, Head of the Digital Transformation Team for Muscat Governorate, said “During the period from January to October 2025, Muscat Governorate achieved a significant digital leap by completing 234,251 digital transactions, in addition to digitalising nine new government services”. He explained that the same period witnessed the implementation of several digital initiatives and projects. These included the completion of the first phase of advisory services for the Unified Municipal System along with the announcement of the tender for system implementation. They also included the development of the Baladiti mobile application and the Muscat Municipality website, the development of the SMS gateway and the e-payment portal, enhancements to the technologies and systems of the Muscat Call Centre, the establishment of smart mosquito traps, smart electronic traps for stray animals and modern irrigation systems.
In the field of digital service enablement, Dr Al Khrousi stated that electronic certification was activated for rental contract registration. He added that artificial intelligence technologies were adopted to monitor and issue paid parking violations, alongside the launch of the Software Incubation Environment project and the Field Inspection service in both the health and technical areas. These initiatives support digital monitoring and ensure speed of completion and accuracy of data.
Promising Digital Achievements in Al Dakhiliyah Governorate
In Al Dakhiliyah Governorate, the digital transformation journey achieved important progress reflected in enhanced service efficiency and improved procedures. Ahmed bin Salem Al Toubi, Head of the Digital Transformation Team for Al Dakhiliyah Governorate, stated that during the period from January to October 2025, a total of 581,006 government transactions were completed digitally. He added that 15 digital projects were completed and that six others are still under implementation, along with the digitalisation of four new services within a comprehensive entity transformation plan.
Al Toubi pointed out that among the most prominent digital achievements in Al Dakhiliyah Governorate were the preparation of the Digital Transformation Plan 2026 to 2030 and the Entity Infrastructure Plan. He added that the governorate signed an agreement to monitor construction projects using drones supported by artificial intelligence and completed integration with central platforms such as Mawared Plus, Tajawob, Isnad, Tanmiya and others. The governorate also launched the Al Dakhiliyah Explorer GIS system that provides a comprehensive geographic database for visualising spatial data, analysing it and preparing maps. Additional achievements included the digitalisation of the health inspection form and the building inspection form.
Al Toubi added that the governorate also developed the e-portal and launched the Al Dakhiliyah Services application. He explained that an artificial intelligence supported technical support system was introduced to enable staff to provide remote support to departments, manage data and information technology assets more efficiently and enhance the readiness of the governorate’s digital infrastructure. The antivirus system was also upgraded to strengthen and protect the digital work environment. Key government services that were digitalised in Al Dakhiliyah Governorate include the Entrepreneurship and Innovation Award system, the application and screening service for employment vacancies, marriage fund support requests and the employee ticket booking service.
As part of efforts to enhance community digital readiness, Al Dakhiliyah Governorate launched a series of initiatives, including the Soor Cybersecurity Competition. The competition witnessed the participation of 120 contestants who were selected according to different technical levels. A complete virtual environment was created containing practical challenges that simulated ethical hacking skills, which helped participants develop their technical abilities within a safe and structured setting.
The governorate also announced the integration of its digital services into the Thiqa platform. It provides smoother and more reliable access to digital services, improves service quality and accelerates procedures. These steps form part of a comprehensive vision that supports technological innovation and develops government operations in line with community aspirations. They also contribute to building a digital environment that is more effective and sustainable.
These achievements confirm that the digital transformation journey in the Sultanate of Oman continues with confidence towards a fully integrated digital environment. This progression is reshaping the concept of government service through a connected entity system that supports the community, stimulates the digital economy and ensures that digital transformation becomes a foundation for sustainable development and a driver for greater efficiency and innovation.