100% Completion of Targeted Government Service Simplification by the End of 2025 Overall Performance of “Tahawul” Rises to 94%

• 85% average performance of government entities in meeting digital transformation requirements – 2,277 services fully digitalised
• 80% average performance of governorates in achieving government digital transformation requirements
• 217 government digital systems, portals, and applications were developed and launched to deliver more efficient services

The National Programme for Government Digital Transformation “Tahawul” (2021–2025) achieved an overall performance rate of 94% by the end of December 2025, up from 73% at the end of 2024. The total number of priority government services whose procedures were simplified reached 3,166 services, achieving 100% of the targeted completion rate. Meanwhile, 90% of priority core services and automatic permits were fully digitalised, amounting to 2,277 services out of 2,523 targeted for digitalisation by the end of 2025, according to the Programme’s 2025 Annual Performance Report.

The report indicated that the average performance of government entities in meeting digital transformation requirements reached 85% by the end of December 2025, while that of governorates stood at 80%. A total of 49 government entities participated in the 2025 performance assessment, which is based on five levels of measurement for digital transformation excellence. Thirteen entities achieved an advanced level, while 36 achieved an above-average level. Notably, no entity was classified as average, below average, or low performance.

The entities achieving the highest levels of digital excellence performance in 2025 were Royal Oman Police, the National Centre for Statistics and Information, Oman Investment Authority, the Telecommunications Regulatory Authority, the Public Authority for Special Economic Zones and Free Zones, Muscat Governorate, Small and Medium Enterprises Development Authority, Ministry of Finance, State Audit Institution, and the Oman Vision 2040 Follow-up Unit.

The report opens with a foreword by His Excellency Eng Saeed bin Hamoud Al Maawali, Minister of Transport, Communications and Information Technology and General Supervisor of the National Programme for Government Digital Transformation (2021–2025). His Excellency affirmed that 2025 marked a pivotal milestone in Oman’s digital transformation journey as the final year of the first five-year plan of the “Tahawul” Programme. The year witnessed the completion of the transition from establishing regulatory frameworks and setting policies to the full-scale institutional implementation of digital initiatives and projects. This shift was reflected in improved government performance and efficiency, enhanced service quality, simplified procedures, and increased automation, translating strategic vision into tangible operational reality.

His Excellency further explained that during this phase, the Programme focused on completing the development of an integrated national operating ecosystem built on unified efforts, strengthened institutional integration, advanced digital infrastructure, and effective governance frameworks. These efforts ensured disciplined and sustainable implementation of digital transformation initiatives and enhanced the readiness of government units to respond to rapidly evolving technological developments. He emphasised that the next phase will build on these achievements and move towards higher levels of digital maturity, focusing on maximising added value, accelerating digital innovation, and strengthening proactive digital government concepts in alignment with the objectives of Oman’s renewed renaissance under the leadership of His Majesty Sultan Haitham bin Tarik.

The report also highlighted that beneficiary satisfaction with digital services reached 78% across 48 government entities, compared to 77% at the end of 2024. The number of digital transactions completed through the Oman ePayment Gateway reached 45.850 million between January and September 2025, compared with 31.656 million between January and December 2021. Since its launch in 2017 and until the end of November 2025, the National Platform for Government Integration facilitated the exchange of more than 2.26 billion data records. Additionally, digital identity authentication requests processed through various electronic authentication systems reached 202.924million requests by the end of 2025, while 74% of government entities adopted electronic authentication as a method for login verification across their digital portals and platforms.

The report further underscored the added value generated by government digital transformation projects during the period 2021–2025. The total value of projects awarded to small and medium enterprises reached OMR 15.287 million, with 251 SMEs contracted to implement digital transformation initiatives over the same period. The total number of government digital systems, portals, and applications developed to deliver services in the Sultanate of Oman rose to 217 between 2021 and 2025, including 147 new digital systems and portals, 33 new mobile applications, and 37 government websites redesigned with enhanced digital experiences.

The report also addressed key central and shared digital solutions launched during 2025, including the Unified Government Services Portal, which serves as a single digital gateway providing access to multiple government services in one place; the National Platform for Proposals, Complaints, and Reports, operating as a unified central system for receiving suggestions, complaints, reports, and service-related enquiries; the National Planning, Evaluation and Performance Follow-up System (ADA’A), which functions as a unified electronic system for effective planning, evaluation, and monitoring of strategic programmes and annual plans; the National Open Data Portal, providing comprehensive high-quality datasets from various government entities to promote transparency and data-driven decision-making; the Case Management Platform, which consolidates judicial and legal services under one umbrella; and the Notary Services Documentation Platform, enabling notary services to be completed digitally without the need to visit justice departments.

Finally, the report outlined the key legislation and regulatory frameworks issued during 2025, including the Government Digital Transformation Regulation, the National Data Governance and Management Framework, the updated Electronic Transactions Law, the General Policy for the Safe and Ethical Use of Artificial Intelligence Systems, the Electronic Systems Integration Policy for State Administrative Units, the Open Data Policy, the National Digital Accessibility Policy, and the Cloud Computing Policy.